Last Updated: November 2024
Welcome to U.S. Bridge! By accessing or using our website and services, you agree to the following terms and conditions. Please read these carefully.
If you have any questions, please contact us at general@usbridge.co.uk.
1. General Information
This website is operated by U.S. Bridge. Throughout the site, the terms “we,” “us,” and “our” refer to U.S. Bridge. By accessing our website or purchasing products, you agree to be bound by these Terms and Conditions, as well as any other policies referenced here.
2. Products and Services
U.S. Bridge specialises in sourcing and supplying quality American products for the UK market, including reputable brands such as Lumify Eye Drops and AREDS 2 PreserVision.
While we strive to maintain accurate product descriptions, pricing, and availability information, we do not guarantee its accuracy. U.S. Bridge reserves the right to correct any errors, modify product listings, or cancel orders without notice if inaccuracies are identified.
3. Shipping Policy
By placing an order with U.S. Bridge, you agree to the following shipping terms:
Order Processing: Orders are typically processed within 48 hours on weekdays (Monday to Friday). Once your order is processed, you’ll receive an email confirmation, followed by tracking information when your order is dispatched.
Delivery Options:
- Standard Delivery (Free): 2-4 business days, Monday to Friday.
- 24-Hour Tracked (£5): 1 business day, Monday to Friday. Orders must be placed before the cut-off time for next-day dispatch.
- Next Day Delivery (£10): Next working day delivery, excluding Saturdays. Orders must be placed before the cut-off time for next-day dispatch.
Disruptions to Royal Mail Service: If Royal Mail services experience delays due to industrial action or other unforeseen circumstances, we will make every effort to use alternative couriers to minimise delays. Delivery times are estimates and may vary by location.
For shipping inquiries, please contact us at general@usbridge.co.uk.
4. Returns and Refunds
For information on returns and refunds, please refer to our Returns and Refunds Policy, where you’ll find detailed instructions on returns, exchanges, and refunds.
5. Payments
Accepted Payment Methods
U.S. Bridge accepts the following payment methods:
- Credit and Debit Cards: Processed securely via PayPal, even if you do not have a PayPal account.
- PayPal: For safe and secure transactions.
All payments are processed in GBP (£). By completing a purchase on our site, you agree to provide current, complete, and accurate payment information for all transactions. If billing or account details change, please update them promptly.
Payment Security
Your payment details are handled securely, and sensitive information is encrypted by our payment processors. U.S. Bridge does not store any card details on its servers. We adhere to industry-standard practices to maintain the security of your personal information during and after your purchase.
Payment Authorisation and Billing
By submitting a payment, you authorise U.S. Bridge to charge the amount indicated for the specified products or services. If we encounter any issues processing your payment, we will reach out via the contact information provided.
Order Cancellation
In the event of suspected fraudulent activity or issues verifying payment details, U.S. Bridge reserves the right to cancel or suspend an order. If this happens, we will notify you as soon as possible.
6. Site Usage and Security
By using this website, you agree not to:
- Attempt to access restricted areas of the website without authorisation.
- Introduce viruses, malware, or harmful content.
- Interfere with the website’s functionality or security systems.
- Use automated systems to collect data from our website or interact in ways that compromise its performance.
We reserve the right to restrict or terminate access to the website for users who engage in any prohibited activities.
7. Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of U.S. Bridge and is protected by UK and international intellectual property laws. This excludes brand images and logos of products we sell, which remain the property of their respective owners.
You may not copy, reproduce, distribute, or otherwise use any of our site’s content without written permission from U.S. Bridge, except for product brand images, which may be used in accordance with the brand’s guidelines.
8. Limitation of Liability
We aim to ensure the accuracy of the information on our website and the smooth operation of our services. However, U.S. Bridge is not liable for any indirect, incidental, or consequential damages resulting from your use or inability to use our website or services.
We are also not responsible for delays or disruptions beyond our control, such as shipping delays, strikes, or technical issues.
9. Changes to Terms and Conditions
U.S. Bridge reserves the right to update these Terms and Conditions at any time without prior notice. Updates will be posted on this page and will take effect immediately. By continuing to use the site after changes, you agree to the revised terms.
10. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
For further questions or concerns, please contact us at general@usbridge.co.uk.
Thank you for choosing U.S. Bridge. We appreciate your business!